Privacy Policy

1. Introduction

SilverOakCommons ("we," "our," or "us") prioritizes the privacy of your personal information. This document details the methods we employ to gather, manage, and protect your data when you engage with our website silveroakcommons.site or utilize our business services.

Utilizing our services signifies acceptance of the practices outlined in this document. Our protocol adheres to privacy regulations including the Personal Information Protection and Electronic Documents Act (PIPEDA) among other pertinent Canadian privacy laws.

2. Information We Collect

2.1 Personal Information

We gather personally identifiable information that you willingly submit to us when you:

• Reserve a yacht trip
• Get in touch with us through our site or telephone
• Register for our electronic newsletter
• Complete any forms on our platform
• Engage in questionnaires or special offers

Possible data we may collect comprises:

• Your name and contact data (including email, telephone number, and address)
• Transaction details (securely processed via outer vendors)
• Specified preferences and requisites for charters
• Emergency contact details
• Any voluntarily provided health or dietary information

2.2 Information Collected Automatically

Our website automatically acquires certain data pertaining to your device and how you use it:

• IP address along with geolocation data
• Details about your web browser and its version
• Website navigation details including duration of visit
• The source website of the visit
• Information related to your device (such as type and screen size)

2.3 Cookies and Similar Technologies

For enhanced functionality on our site, we employ cookies and analogous tracking methods. They assist us in:

• Storing your preferences
• Evaluating our site's performance and how it's utilized
• Delivering customized content
• Refining our offerings

Cookie preferences can be managed via your browser or our cookie consent tool.

3. Usage of Your Information

We use the gathered data for these purposes:

• Service Execution: To complete charter bookings and communicate regarding your reservations
• Client Care: To correspond with you and provide assistance
• Payment Execution: For completing financial transactions and managing invoices
• Security Measures: To maintain a secure operational environment and deter fraudulent conduct
• Promotion: To send you advertising materials and essential updates, should you agree
• Improvement of our Site: For analyzing user behavior to augment website interface and functionality
• Legal Adherence: To meet necessary legislation and regulatory standards

4. Sharing and Revealing Information

Your personal details are neither sold, exchanged, nor leased to unaffiliated parties. However, information may be revealed under these conditions:

4.1 With Service Providers

We might share details with dependable external providers tasked with: conducting payments; hosting and maintaining our site; directing email campaigns; monitoring analytics; and supporting customers.

4.2 Under Legal Obligations

Your data may be disclosed if mandated by law, such as during legal proceedings, summonses, emergency situations, or to investigate possible illicit conduct.

4.3 During Business Transactions

Should our company undergo a merger, acquisition, or asset sale, information may be transferred as part of the transaction.

5. Protection of Data

We integrate suitable technical and organizational protocols to secure personal data from unauthorized access or accidental loss. These safeguards encompass encryption, secure servers, controlled access, routine evaluations, and staff education.

Yet, no internet-based method or digital storage is utterly impenetrable. We can therefore not warrant complete data security.

6. Retention of Data

We retain your personal data only for the time necessary to serve the purposes for its collection or as demanded by law. For example:

• Charter bookings: 7 years (for accounting/legal reasons)
• Marketing communications: until you opt out or request deletion
• Site analysis: 26 months
• Customer assistance: 3 years following last engagement

7. Your Rights and Options

You have rights including access, modification, erasure (including legal exceptions), data portability, opting out from advertising, and cookie preferences. Contact us as detailed below to exert these rights.

8. External Services

8.1 Google Analytics

We analyze web traffic with Google Analytics, which you may opt out of using the Google Analytics Opt-out Browser Add-on.

8.2 Social Media Links

Our platform may include connections to social media sites that maintain their individual privacy policies.

8.3 Transaction Processors

Financial dealings are executed by third-party processors complying with PCI DSS standards.

9. Transnational Data Transfers

Data may be relocated and processed in countries different from Germany. We take necessary steps to ensure safeguards that align with applicable privacy legislation.

10. Adolescent Privacy

The services we offer are not intended for individuals below the age of 13, and we actively do not gather their data. Contact us directly and swiftly if there is realization that such information has been provided.

11. Modifications to This Privacy Policy

This document may be updated to align with any changes to our procedures or legal standards. Notifications will be made through an updated posting, emailing registered clients, or displaying an announcement on our website. Using our services after updates signifies acceptance of the new terms.

12. Ways to Reach Us

For queries about this privacy document or our information use, please use these contact details:

13. Conformance with Google Ads's User Consent Standards

We adhere to the consent requirements stipulated by Google Ads, and you may adjust settings around cookies and tracking at your discretion.