Refund Policy

Transparent and equitable refund terms for your assurance

Overview

At SilverOakCommons, we acknowledge that situations may evolve, leading us to commit to straightforward and understandable refund regulations. This document presents the scenarios in which refunds are provided for our yacht rental services.

It is important to review this document thoroughly prior to confirming a reservation. Your reservation with SilverOakCommons signifies your acceptance of these refund terms.

Standard Cancellation and Refund Schedule

More than 72 Hours Before Charter

100% Refund

Eligible for: Full reimbursement minus service charges

Processing Time: 5-7 business days

Service Fee: €50 for card payments

Requirements: Must be requested formally via electronic mail or telephone

24-72 Hours Before Charter

50% Refund

Eligible for: Half of the total cost of the charter

Processing Time: 7-10 business days

Service Fee: €25 subtracted from refund sum

Criteria: A genuine reason is required; administrative fees apply

Less than 24 Hours Before Charter

No Refund

Eligible for: No refund options available

Exception: Consideration may be given in emergency scenarios

Alternate solution: A charter voucher might be offered based on managerial discretion

Stipulations: Emergency claims require documentary proof

Weather-Related Cancellations

Our Weather Guarantee

The safety of our patrons is our utmost priority. Should the weather be deemed hazardous for sailing by our certified captain, we will afford you several flexible alternatives:

  • Full Refund: Should rescheduling be infeasible, a complete refund will be issued
  • Reschedule: Change your booking to an alternative available date with no extra charges
  • Charter Credit: Obtain a voucher befitting the initial charter date, valid for one year

Weather Assessment Process

Our evaluation of weather includes:

  • Reviewing wind velocities and directions
  • Monitoring sea conditions and wave sizes
  • Forecasting visibility and precipitation levels
  • Heeding Coast Guard alerts and advisories
  • A safety assessment by our professional captain

Timing for Decisions: Judgments on weather-induced cancellations are made no more than 4 hours prior to the scheduled departure.

Medical Emergency Refunds

Medical Urgencies

We recognize that unforeseen medical events can arise. The following instances may be eligible for special review:

  • Unanticipated illness or injury requiring hospital care
  • Loss of an immediate family member
  • Abrupt military assignments or recalls
  • Summons for jury service or legal subpoenas
  • Natural calamities impacting travel plans

Requirement for Documentation

Emergency refund inquiries necessitate the following evidentiary documentation:

  • Medical affirmation or hospital records
  • Obligatory death notice, if pertinent
  • Official military directives
  • Legal summons or jury notices
  • Public declarations of emergencies or travel cautions

Procedure: Requests for emergency refunds are processed within a 3-5 business day period after the submission of the necessary proof.

Operational Cancellations

Mechanical Failures

In the event that the designated yacht is rendered inoperative and the issue cannot be resolved promptly:

  • Alternative Yacht: A similar yacht will be sought
  • Full Refund: Provided if a comparable yacht is unavailable
  • Partial Refund: Appropriate if the alternative yacht differs in pricing
  • Recompense: Additional compensatory measures may be offered to rectify the inconvenience

Crew Absence

In the rare event that a qualified crew is not available:

  • An alternate crew will be arranged when feasible
  • A full reimbursement if the charter cannot proceed
  • Options to reschedule with no additional financial obligation

Refund Processing

Mode of Reimbursement

Reimbursements will be reverted to the original mode of payment used during the reservation:

  • Credit Cards: 5-7 business days
  • Bank Transfers: 7-10 business days
  • Cash or Check: 3-5 business days

Service Charges

Card Transaction Handling

€50 fee for cancellations requested at least 72 hours ahead

Bank Transfer Process Handling

€25 charge for all bank transfer refunds

International Transactions

Supplementary charges may be incurred for international transfers

Charter Credits

Conditions for Issuing Credits

Credits for future charters may be issued under specific conditions as an alternative to refunds:

  • When cancellations are made with less than a day's notice
  • For charters called off due to weather disruptions
  • When passengers request to postpone their booking
  • In case of operational difficulties

Credit Specifications

  • Validity: Good for one year from the date it was issued
  • Transferability: Credits are not transferable to others
  • Value: Equates to the full price of the charter, exempt from handling fees
  • Application: May be used towards any charter that's available
  • Expiry: There's no extension past the 12-month period

Partial Service Refunds

Interruptions to Service

If your time aboard the yacht is cut short or disrupted due to our oversight, the following will apply:

  • A refund amount proportional to the unused portion of the charter
  • A credit equivalent in value to a future excursion
  • Complimentary offerings or upgrades as amends

Interruptions Caused by Guests

If a charter has to end sooner than planned owing to the actions of a guest or a breach of safety measures:

  • No reimbursement for the remainder of the booked time
  • The full cost of the charter is still due
  • Extra fees may be levied

Dispute Resolution

In case of disagreement over a refund assessment, you may:

  • Ask for a reevaluation by our administrative team
  • Supply supplementary evidence or documentation
  • Seek assistance from consumer protection organizations
  • Explore legal avenues as permitted by the law

How to Submit a Refund Request

Step 1: Reach Out

To begin the refund process, get in touch with us through:

Step 2: Provide Requisite Details

In your application, please ensure the inclusion of:

  • Your reservation confirmation identifier
  • The scheduled date and time for the charter
  • The cancellation's rationale
  • Any pertinent supportive documents
  • Your choice of refund modality

Step 3: Review and Execution

We'll confirm receipt of your submission within a day. Your request will be evaluated in accordance with our policy, a decision will be furnished within two days, and any authorized refunds will be executed as per the specified timelines.

Note

  • All appeals for reimbursements must be made in writing
  • Refunds are processed in €, independent of the original currency used for payment
  • Acquisition of travel insurance is highly advised
  • Any changes to this policy will be communicated with a month's notice
  • Refunds are subject to the governing taxes and financial regulations

Point of Contact

For inquiries or to initiate a refund request:

Refunds Department
SilverOakCommons Marine Services Ltd.
Marina Point
Hamburg 20459
Germany

Phone: +49 40 1234 5678
Email: [email protected]
Hours: Monday–Friday, 9:00 AM – 5:00 PM

Last Updated: September 21, 2025

This policy for refunds aims to be forthright and equitable. We urge you to go through these conditions with care prior to booking and to reach out to us with any questions.